Dedicated customer support specialist with over four years of experience enhancing customer satisfaction, streamlining workflows, and managing high-volume interactions across multiple platforms. Skilled in CRM tools, technical troubleshooting, and document accuracy.
Effectively resolved a wide range of customer issues via multiple channels, ensuring high satisfaction.
Proficiently utilized Salesforce and Zendesk for logging, tracking, and escalating customer cases.
Provided support for service issues in telecom and health sectors, reducing time to resolution.
Created internal workflows and ensured accuracy in real estate and health document processing.
Handled high-volume data entry, billing, and order processing with precision across roles.
Conduent
Managed 60-80 daily customer interactions via chat, email, and calls, keeping an 80% first-contact resolution rate., Helped customers troubleshoot service issues, leading to 95%+ satisfaction scores., Created internal documentation that streamlined workflows, cutting agent troubleshooting time by...
Zade Abstract
Processed real estate documents with 100% accuracy, ensuring compliance with legal and financial regulations., Collaborated with stakeholders to speed up closings by 20%.
Lehigh Valley Health Network
Handled insurance claims and medication orders with 99% accuracy, minimizing billing errors., Quickly resolved patient inquiries, reducing resolution time by 20%.
AT&T
Provided remote customer service via chat, email, and CRM platforms, solving billing and service concerns., Upsold service upgrades, increasing monthly customer retention by 10%.
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