Experienced in providing support across various sectors including insurance, telecommunications, and logistics, with skills in communication, documentation, and debt collection.
Provided customer support via multiple channels including phone, email, and online chat across diverse industries.
Effectively communicated with clients about their issues, inquiries, and billing, ensuring clarity and customer satisfaction.
Performed debt collection and retention activities for various clients, including hospitals and credit card companies.
Managed files, documents, and storage functions in logistics and administrative roles.
Sitel Ice
Giving information of telephone numbers
Oficentro La Guaria
Working on Customer Service on-line in marketing
Delogsoft.net
Working in the customer service department
Sykes Costa Rica
Working in an insurance account Asurion
Convergys Costa Rica
Working in emails and chats for a Cable company, assisting customers with their problems
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Resolved customer issues related to delivery, billing, and account management effectively and promptly.
TransBa Logistica
Working with files, documents and storage functions
UCB Costa Rica
Collecting debts from different hospitals, clinics and doctors in the U.S.A.
Teletech Costa Rica
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Encore Costa Rica
Working for the transfers department, transferring calls of consumers to the Collections department
BV Media
Working in the Retentions department, retaining customers to keep the product by email
Client Services
Collecting credit card debts
Amazon
In charge of problems with delivering packages in Spain
Sky Surveys
Taking calls of betting, billing, payments and deposits
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Taking deposits and offering accounts to new clients
DHL with Manpower
Assisting with packages and shipments in the DHL Express Department
