Ivan - Support & Innovation Technician with 8+ years in smart home & product development

Bogotá, Bogota D.C., Colombiaen

Provided technical support on Control4 systems, ensuring customer satisfaction via showroom, calls, and chats.

Led development and management of innovative shopper marketing products, overseeing maintenance, improvements, and technical team activities.

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Summary

Support and innovation specialist with over 8 years in smart home systems, product development, and technical project management. Adept at designing integrated systems, leading teams, and delivering tailored solutions to clients and dealers.

Key Achievements

Designed and implemented various domotic projects, including electrical, sound, camera, and alarm systems, utilizing AutoCAD and other tools.

Skills

Customer Support & Technical AssistanceAdvanced

Resolved system issues, trained users, and communicated effectively to ensure high customer satisfaction in smart home environments.

Project Design & ImplementationAdvanced

Designed electrical, security, and photovoltaic projects, and configured domotic systems, applying technical knowledge in real-world deployments.

Product Development & InnovationIntermediate

Developed and managed new shopper marketing products, focusing on process improvements and team coordination.

Team Leadership & Maintenance ManagementIntermediate

Directed maintenance teams, managed inventories, and planned technical activities to optimize operational efficiency.

Experience

Técnico de soporte y educación Domótica

Hometech sas

Dic 2023 - May 2024

Resolución de dudas y problemas con sistemas Control4 y equipos, asistiendo a los clientes personalmente en el showroom, llamada o por chat., Diagnóstico y solución eficiente de incidencias., Capacitación técnica para el uso adecuado de equipos y sistemas para los dealers y nuevos empleados.,...

Gestor de Mantenimiento e Innovación

Open Mind Colombia SAS

Jun 2022 - Dic 2023

Desarrollo de productos innovadores para shopper marketing., Gestión de la maquinaria de planta: mantenimientos, planes de mejora, indicadores e informes., Dirección y programación de las labores de los técnicos de mantenimiento., Manejo y control del inventario de los insumos y repuestos de...

Técnico de instalación y mantenimiento de sistemas domóticos

Domocol S.A.S

Feb 2021 - Feb 2022

Configuración, programación y especificación de proyectos domóticos Control4., Diseño de planos eléctricos, sonido, cámaras y alarmas en AutoCAD., Diseño de proyectos fotovoltaicos., Implementación exitosa de proyectos domóticos.