Experienced bilingual customer service and administrative professional with a strong focus on client satisfaction and office efficiency. Skilled in managing customer interactions, documentation, and supporting team operations.
Delivered effective customer support through inquiry resolution and complaint handling.
Utilized fluency in English and Spanish to assist a diverse customer base and improve outreach.
Managed office functions including scheduling, record keeping, and meeting organization.
Maintained accurate records of customer interactions and office documents.
Collective Solutions
Provided exceptional customer service in both English and Spanish., Resolved customer inquiries and complaints efficiently., Maintained accurate records of customer interactions.
Linder Investments
Managed office operations, including scheduling and correspondence., Organized and maintained files, records, and reports., Assisted in the preparation of meetings and presentations.
Alorica
Handled customer inquiries and provided solutions in a timely manner., Utilized bilingual skills to assist a diverse customer base., Maintained high levels of customer satisfaction.
Bachelor’s Degree
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Proficient in Microsoft Office Suite and operating office equipment.
