Experienced in healthcare administration, customer support, translation, and business management, committed to delivering efficient solutions and superior service.
Managed daily administrative tasks ensuring accuracy and efficiency in healthcare settings.
Provided support to customers and patients, leveraging communication skills to improve satisfaction.
Handled patient and client data with precision, supporting workflow and compliance.
Translated documents and tutored students, ensuring accuracy and language proficiency.
Health & Wellness Physiotherapy Clinic
Streamlined daily administrative operations, ensuring 95% accuracy in appointment scheduling and patient records., Enhanced patient satisfaction by implementing efficient communication protocols, reducing wait times by 20%., Supported the physiotherapy team in delivering exceptional care through diligent follow-ups and data management.
Call Center Roles
Delivered exceptional support to over 100 customers weekly in high-pressure environments., Leveraged CRM platforms (GoHighLevel, Monday.com) to streamline client interactions and achieve a 95% satisfaction rate., Trained new hires on CRM systems, contributing to a 30% reduction in onboarding time.
Independent Business Ventures
Built and managed a profitable freelance business offering translation and tutoring services, increasing client base by 50%., Designed customized solutions for clients, resulting in repeat business and high referral rates., Developed marketing strategies that boosted engagement and revenue growth.
Bachelor’s in Physiotherapy and Kinesiology
Medical Assistant Program
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