Dedicated professional with over 7 years of experience in AI data annotation, evaluation, and customer service. Proven track record in ensuring high-quality AI outputs and delivering exceptional client support across diverse industries.
Skilled in evaluating AI outputs, performing quality reviews, and improving AI response accuracy.
Experienced in managing high-volume support, resolving complex issues, and maintaining SLA standards.
Proficient in reviewing and ensuring content quality across AI datasets and customer interactions.
Capable of supporting archaeological research through data analysis, reporting, and fieldwork.
Outlier (Scale AI)
Completed 100+ hours evaluating and improving AI-generated responses for accuracy, clarity, safety, and instruction-following.. Performed RLHF-style annotation, comparative ranking, and quality review across multiple content categories.. Maintained strong quality metrics through analytical reasoning, consistency, and detailed written feedback.. Worked with structured AI evaluation guidelines and repetitive quality-control workflows.
Alignerr
Participated in AI evaluation and onboarding workflows involving transcription review, annotation systems, and structured QA processes.. Worked with detailed operational guidelines requiring formatting consistency, analytical listening, and process accuracy.. Demonstrated adaptability learning AI-assisted evaluation workflows and productivity systems.
BPO Labs
Handled inbound and outbound customer interactions for international campaigns.. Resolved billing disputes, retention cases, account management issues, and product inquiries.. Maintained SLA and customer satisfaction metrics while multitasking in fast-paced environments.
Bachelor’s Degree
I have experience in working in customer service, remote operations, AI training, and communication-focused roles with international companies such as Amazon, Teleperformance, BPO Labs, and Outlier. Throughout this experience, I've developed strong communication skills, attentions to the detail, multitasking abilities, and the ability to work efficiently under pressure. I'm comfortable managing repetitive workflows, solving problems quickly, and maintaining professional communications with both customers and teams. I also have experience working remotely and adapting to different systems, tools, and fast-paced environments. One of my biggest strengths is being organized and reliable while still maintaining a positive attitude and willingness to learn. I'm excited about the opportunities where I can contribute to continue growing professionally and be part of a strong remote team. Thank you for your time and consideration.
I have experience working with CRM systems, ticketing platforms, chat tools, and remote workflow systems in customer service and AI-related roles. I use these tools to track cases, prioritize tasks, document updates, and maintain clear communications between teams and customers. I adapt quickly to the new platforms and workflows, and I focus on using systems efficiently to improve response times, organizations, and overall coordination in face-paced environments.
One challenge I faced was handling multiple urgent customer requests at the same time while there were dailies and communication issues between teams. Some customers needed immediate updates while others required quick problem resolution. I handled the situation by prioritizing the most time-sensitive cases first, maintaining constant communication with all parties involved, and documenting updates carefully to avoid confusion. By staying organized and calm under pressure, I was able to resolve the issue efficiently and keep the customer informed throughout the process.
Yes, in previous customer service and operations roles, I often handled multiple requests at the same time while working under pressure and following strict response times. I prioritized tasks based on urgency, deadlines, customer impact, and operational importance. To stay organized, I used structured workflows, notes, and constant communications to make sure nothing was missed. I also remained calm under pressure and focused on resolving issues efficiently while maintaining accuracy and professionalism.
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Amazon
Supported Amazon customers with orders, logistics, account access, and escalation management.. Managed high-volume support queues while maintaining strong communication and quality standards.. Earned internal certifications related to cybersecurity and sensitive data handling.
Teleperformance
Provided bilingual support through voice, chat, and email channels.. Verified customer eligibility through identity-document review procedures.. Resolved technical issues and followed structured escalation workflows.
University of Cauca / Chronos SA
Supported archaeological projects involving fieldwork, data analysis, reporting, and documentation.. Prepared technical reports reviewed by institutional entities including ICANH.. Performed advanced Excel-based data organization and maintained methodological consistency.
