Experiencia demostrada en Client Services & Case Management.
Experiencia demostrada en Housing Assistance & Benefits Counseling.
Experiencia demostrada en Strong Advocacy & Problem-Solving.
Experiencia demostrada en Bilingual: English & Spanish.
Community Assistance & Volunteer Work
Assisted individuals with housing applications, Section 8, Medicaid, and food stamp programs., Provided guidance on social services and client rights, ensuring access to necessary resources., Advocated for individuals experiencing housing challenges by offering support, referrals, and documentation assistance., Conducted informal counseling and empowerment sessions to help families navigate their options.
F.E.G.S / HRA
Verified employment retention milestones for participants in HRA’s Back to Work program., Collaborated with Job Developers, Vocational Counselors, and Case Managers to assist clients., Ensured compliance with HRA guidelines, reports, and documentation processes.
NYC/HASA (Human Resources Administration)
Interviewed clients to determine eligibility for public assistance, Medicaid, and emergency housing., Processed benefit approvals, referrals, and case documentation using HRA compliance standards., Managed referrals to appropriate agencies and housing units for clients in need.
Aquinas Housing Corp./Heart of the Bronx
Medical Billing and Coding
Family Development Credential
High School Diploma
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Experiencia demostrada en Excellent Communication & Mediation.
Provided counseling and assistance to individuals with diverse housing needs., Conducted home visits and eligibility assessments for potential apartment placements., Facilitated parenting and financial literacy classes to support families in housing stability., Delivered HIV/AIDS counseling and referrals for additional community support services.
South Bronx Action Group
Assisted clients with Section 8 applications, Medicaid, and public assistance benefits., Provided housing and apartment placement support for families and seniors., Advocated for families to reactivate Section 8 benefits and access necessary services.
