Experienced professional in healthcare support, specializing in patient advocacy, appointment coordination, and customer service, proficient in bilingual communication.
Supported patients by resolving access issues, scheduling appointments, and educating on healthcare procedures.
Successfully managed scheduling for various clinical specialties and coordinated referrals.
Provided excellent service via call management, resolving inquiries and retaining customers.
Maintained HIPAA standards while supporting healthcare enrollment and patient data handling.
Willis Towers Watson (WTW)
Supported healthcare and pension plan enrollment, working with HR and payroll (ADP)., Guided employees through insurance and retirement options (Medicare, 401k, pensions)., Assisted onboarding classes with payroll/HR processes and maintained HIPAA compliance.
O’Clinicals
Managed inbound/outbound calls to schedule medical appointments and resolve patient inquiries.
IBEX
Retained customers by resolving issues and highlighting service value., Consistently met retention and sales goals.
Convergys
Closed inbound/outbound sales, reaching monthly targets., Delivered excellent customer experiences and product knowledge.
Economics Degree
Intermediate Accounting
English for Professionals
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Met sales and retention goals in customer service roles, including product knowledge and issue resolution.
