Héctor González es un profesional con amplia experiencia en supervisión, análisis de créditos, atención al cliente y gestión administrativa, con habilidades en liderazgo, ventas y desarrollo de procesos eficientes.
Capacidad para liderar y motivar equipos, logrando alcanzar metas y mejorar procesos operativos.
Experiencia en revisión, validación y recuperación de créditos, optimizando procesos y resultados.
Habilidad para ofrecer soporte en inglés y español, garantizando satisfacción y fidelización.
Capacidad para crear y gestionar bases de datos, macros y reportes para mejorar la toma de decisiones.
Teleperformance Colombia
Led a team of 20 individuals for a North American campaign, monitoring calls to meet quality standards.
Teleperformance Colombia
Provided customer service in English for a North American company.
El Libertador – Seguros Bolívar
Organized and reviewed documentation submitted by tenants and their co-debtors interested in renting a property through a real estate agency or directly with the landlord., Validated reports from credit bureaus., Assessed the debt capacity of tenants and their co-debtors to acquire new obligations., Conducted phone calls with each applicant to confirm the authenticity and consistency of the attached documentation., Uploaded the verification results into the system for real estate agencies to receive positive or negative responses.
El Libertador – Seguros Bolívar
Conducted phone sales for Life Insurance to individuals from various cities, upon approval of their rental applications., Managed Excel for creating macros and databases to track daily and monthly calls and sales.
Bilingual Academic High School Graduate
Business Administration and International Business
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Experiencia en ventas directas y desarrollo de estrategias de marketing para productos artesanales y servicios.
El Libertador – Seguros Bolívar
Managed the recovery of real estate portfolios (rentals, administration, and public services) in various cities., Created and managed databases for tenants reported overdue by real estate agencies., Developed friendly contact with tenants to understand the reason for delinquency., Implemented strategies to negotiate or recover full payment, allowing the return of contracts to real estate agencies.
Hotel Cosmos Insignia
Developed strategies for recovering overdue accounts (30, 60, 90, 180 days) from corporate clients of the hotel., Managed the database for companies associated with the hotel., Worked with clients who hosted events and stayed at the hotel.
Artesanías Enlace
Created and marketed handcrafted products (bracelets and necklaces) both nationally and internationally., Developed marketing strategies to identify prospects and build customer loyalty., Analyzed product acceptance in specific cities and countries., Hired local artisans for production.
Centro de Estética y Medicinas Biológicas Nelly Jiménez
Created a customer database., Sought new clients, corporate alliances, and partnerships with plastic surgeons in the city., Developed customer loyalty strategies., Managed accounting indicators for the clinic's administration., Negotiated with suppliers to acquire necessary medical supplies.
Revista In, Specializing in Health, Aesthetics, and Beauty
Sold advertising space in a free-distribution magazine across major Colombian cities., Sought and retained clients within the health, aesthetics, and beauty sectors.
