Hector - Bilingual Customer Service Specialist with 5+ years in travel and healthcare

Santa Ana, Santa Ana Department, El Salvadoren

Managed flight bookings, billing, and customer inquiries efficiently in a bilingual environment at CONCENTRIX.

Provided bilingual medical interpretation, ensuring clear communication between patients and healthcare professionals.

Published on CazVidVideo interview available

Summary

Experienced bilingual customer service professional with expertise in airline reservations, healthcare interpretation, and CRM tools, committed to delivering personalized solutions.

Video Resume

Key Achievements

Developed expertise in CRM tools like Salesforce, HubSpot, and Zoho CRM to streamline customer relationship management.

Skills

Customer ServiceExperto

Delivered personalized service, resolving complex travel and healthcare needs with empathy and accuracy.

Bilingual CommunicationAvanzado

Provided bilingual interpretation and support in English and Spanish for healthcare and airline sectors.

CRM ManagementIntermedio

Utilized Salesforce, HubSpot, and Zoho CRM to maintain and improve customer interactions and data accuracy.

Digital Marketing & E-commerceIntermedio

Applied digital marketing skills through Google tools, enhancing online customer engagement.

Conflict Resolution & Persuasion

Experience

Bilingual Sales &amp; Retention Advisor – Airlines

CONCENTRIX CORPORATION

July 2023 - Currently at the role

Manages flight bookings, billing inquiries, and payment processing for airline customers in a bilingual environment., Provides accurate and timely information about airline policies, itinerary changes, and potential travel disruptions., Handles cancellation requests by offering alternative...

Bilingual Medical Interpreter Assistant

TELEPERFORMANCE SV

November 2020 - June 2023

Provided bilingual medical interpretation services between patients and healthcare professionals., Facilitated clear communication regarding medical appointments, treatment plans, medication instructions, and potential health risks., Assisted in ensuring patients understood dosages, procedures, and...