Experienced in customer service, technical support, and project management across diverse industries. Adept at delivering tailored solutions, leading campaigns, and enhancing operational efficiency in fast-paced environments.
Proficient in resolving customer issues, providing technical support, and maintaining high customer satisfaction.
Experienced in managing projects, client relations, and ensuring deliverables meet quality and timeline standards.
Skilled in analyzing business systems, developing full cycle solutions, and supporting CRM and tech developments.
Capable of conducting market research, strategic planning, and implementing growth-oriented initiatives.
LAZARUS & LAZARUS
Provided effective solutions and consultation for companies that work in high-rate infrastructure growth by demonstrating the performance of the products and their ways of appliance.
STARTEK (Call Center)
Provided and resolved the queries of the customers and gave tech support for T-Mobile in the U.S.
KNOAH SOLUTIONS
Provided remote support for customers who required installation and guidance over the PC program and mobile App for the language learning lessons that this program provides.
INNOVA BPO & CONTACT CENTER
Electoral projects. Customer Service. Collections. Telemarketing. Quality Assurance. Lead Generation Campaigns. Customer Relations. Meet and maintain the SLA required by the client as well as comply with the NDA and campaigns growth and development
Hello, I am Harold Zepeda from Honduras and I am applying for the Tech Support Agent position. I am the person for the role because I do have the experience. Throughout the last eight years I have been working in the call center industry, fulfilling several roles including Tech Support Agent, TL, Account Manager, etc. So it would be great to join your team. Thank you.
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