Gustavo - Gerente Comercial y Operaciones at Primera Clase Asesores Exclusivos

San Martin Texmelucan de Labastida, Puebla, Mexicoen

Advised over 2,500 clients on travel and corporate services, enhancing customer satisfaction and loyalty.

Negotiated strategic partnerships with hotels, resorts, and restaurants, increasing service offerings and revenue streams.

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Summary

Seasoned manager with over 20 years leading operations, sales, and client services across hospitality, tourism, and corporate sectors. Adept at strategic planning, team development, and partnership negotiations.

Key Achievements

Led the development and execution of operational strategies across multiple hospitality and service sectors.
Supervised large teams and managed logistics, ensuring seamless service delivery and operational efficiency.
Implemented process improvements that optimized resource allocation and reduced operational costs.

Skills

Operations ManagementExpert

Extensive experience overseeing daily operations, logistics, and team supervision in hospitality and service industries.

Client Relationship ManagementAdvanced

Proven ability to build strong client relationships, delivering personalized services that foster loyalty and retention.

Negotiation & Partnership BuildingAdvanced

Skilled in negotiating contracts and forming strategic alliances to enhance service offerings and revenue.

Team Leadership & DevelopmentAdvanced

Experienced in recruiting, training, and leading diverse teams to achieve operational excellence.

Experience

Gerente Comercial y Operaciones

Primera Clase Asesores Exclusivos

2019 - 2026

Asesoría personalizada para 2,500 afiliados en viajes turísticos, laborales y corporativos.. Compra de pasajes, estadía, rutas turísticas y servicios.. Negociar convenios con hoteles, resorts y restaurantes.. Administrar y supervisar operaciones diarias de la empresa.. Operaciones financieras, presupuestos y desempeño general.. Apoyar a recursos humanos con contrataciones y capacitaciones.. Evaluar y recomendar promociones de trabajo.

Director Programa Nacional

Máximo Nivel

2019 - 2020

Responsable de programas nacionales de enseñanza de idiomas.. Manejo de matrículas, registros y logística.. Supervisar y colectar fondos de caja chica.. Responsable de programas de enseñanza y ventas.

Gerente Residente

Qallwa Hoteles

2015 - 2018

Responsable de la construcción y acabados del inmueble.. Supervisar operaciones comerciales y retención de clientes.. Desarrollar planeamiento para reclutamiento y entrenamiento de personal.. Administrar operaciones diarias del hotel.