Guillermo Valenzuela has over a decade of experience in customer service, sales, and technical support within call centers, working with top companies and progressing from agent to supervisor.
Handled inbound and outbound customer calls, providing assistance and resolving issues efficiently.
Engaged in sales activities including cold and warm calling to promote products and services.
Utilized bilingual skills in English and Spanish for effective communication in call center operations.
Supervised and mentored team members in call centers, supporting operational efficiency.
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Provided technical assistance as part of customer service duties, gaining foundational experience.
