Gresion - Manager at Maaco Auto Body Shop & Painting

Proven ability to deliver exceptional customer experiences and build lasting client relationships.

Skilled in leading, motivating, and developing teams in fast-paced, results-driven settings.

Strong analytical skills with the ability to resolve complex issues efficiently.

Track record of surpassing sales targets through effective communication and market understanding.

Strong problem-solving abilities. Knowledge of the automotive industry and latest repair techniques. Strong managerial and customer service skills. Ability to handle multiple tasks and work under pressure. Cultivated strong client relationships, resulting in a 50% increase in referrals.. Manage daily operations of the body shop, ensuring repair jobs are scheduled and completed efficiently.. CRM experience. Provide accurate repair estimates and communicate clearly with customers to set expectations.. Supervise technicians to maintain high standards of quality, productivity, and safety.. Ensure full compliance with health and safety regulations and industry standards.. Address customer complaints promptly and professionally to ensure satisfaction.. Oversee inventory management, ordering necessary supplies, equipment, and parts to support workflow.. Coordinate with insurance companies to streamline claims and repair approvals.. Monitor and control shop budget and expenses to maintain profitability.. Recruit, train, and evaluate body shop staff to build a skilled and motivated team.. Drive customer satisfaction through timely service, quality workmanship, and excellent communication.

Proven ability to manage both exempt and non-exempt staff effectively.. Demonstrated success in scaling and leading high-performing operational teams in dynamic, fast-paced settings.. Outstanding leadership, communication, and interpersonal skills.. Strong analytical mindset with a data-driven approach to decision-making.. Proficient in calculating financial metrics such as discounts, interest, commissions, and percentages.. Advanced proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook.. Oversaw and grew multiple teams and operational functions within the servicing division, ensuring alignment with strategic goals and service excellence.. Lead and mentored a team of contact center professionals by developing leadership capabilities across all stages of the employee lifecycle-including onboarding, retention, performance management, and policy compliance.. Fostered a culture of high engagement and accountability to drive business outcomes while maintaining superior client satisfaction.. Identified and executed initiatives to enhance operational efficiency, scalability, and customer experience across both front-line servicing and back-office teams.. Collaborated with internal stakeholders and cross-functional teams to strengthen customer loyalty and uncover new opportunities within Progressive Leasing’s existing client portfolio.. Maintained deep expertise in client operations, systems, products, and strategic needs by actively participating in planning sessions for new and existing retail partnerships.. Championed the adoption of best practices and operational excellence to elevate client advocacy and satisfaction.. Supported strategic initiatives and brand partnerships that align with Progressive Leasing’s growth objectives and increase market visibility.

Working knowledge of customer and market dynamics and requirements. Track record of over-achieving sales quota, $100.000 per month delivered. Familiarity with inventory procedures. Solid communication and interpersonal skills. Salesforce experience. A friendly and energetic personality with customer service focus. Greeting customers as they enter the store. Assisting customers by providing information and advice about products. Processing customer transactions including sales, returns, and exchanges. Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges. Keeping the store clean, well-organized, and properly merchandised. Conducting inventory checks and restocking shelves as needed. Resolving customer complaints in a professional manner. Communicating with team members and managers to optimize sales efforts. Participating in training and educational initiatives to stay updated on product knowledge and sales techniques