Experienced in patient scheduling, referral management, and exceptional customer service within healthcare settings. Skilled in EMR systems, call handling, and insurance verification, with strong communication abilities in English and Spanish.
Utilized EMR systems like ModMed, Practice Fusion, and Office Ally to manage appointments, referrals, and patient data efficiently.
Handled high-volume inbound and outbound calls, chats, and messages across healthcare and customer service domains using systems like PrimeVox, KLARA, OHMD.
Processed referrals and verified insurance eligibility using Syncrasy, Availity, Tricare, and AvMed for multiple patients daily.
Communicates fluently in English and Spanish, supporting diverse patient and client needs efficiently.
Edge
Managed 60 calls per day besides outbound calls using PrimeVox system., Scheduling patients using ModMed EMR., Answered over 50+ chats per day using the KLARA app., Answered text messages daily using OHMD., Would handle patients over Team meeting video calls to schedule direct appointments., Faxed...
Edge
Managed referrals for two physicians at a medical clinic, processing 20-30 referrals per day., Utilized Syncrasy, Availity, Tricare, and AvMed when needed for different insurance providers., Schedule patients when needed and used to handle 20+ calls per day.
Edge
Managed 80-100 calls per day related to patient scheduling, rescheduling, and new patient registrations using Practice Fusion and Office Ally., Confirmed appointments via AT&T phone, sent emails through Outlook, and faxed documents via RingCentral., Delegated tasks via Excel, including...
Boost International Sac
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Handled faxing, emailing, and document sharing via RingCentral, Provider Flow, and Commure to ensure seamless patient data flow.
Managed 300-700 calls daily, assessing Medicare eligibility and offering plan options., Verified Medicare Part A & B eligibility and Medicaid status before transferring qualified prospects to licensed agents.
Teleperformance
Handled 70-80 inbound calls and 30-50 chats daily, resolving customer issues efficiently., Assisted with order placement, tracking shipments, and coordinating with carriers., Transferred calls to the appropriate departments when necessary.
