Gloriana - Software Engineer with 5 years of backend development experience

Utilized Java extensively for backend application development and system integration.

Developed RESTful APIs and microservices using Spring Boot in various projects.

Designed and optimized database schemas and queries for performance and data integrity.

Managed codebase versions effectively using Git in team-based development environments.

Assisted banking customers with inquiries on accounts, transactions, and services., Verified customer documentation (IDs, passports) for new account openings., Ensured compliance with security and confidentiality standards., Delivered accurate information, strengthening customer trust and satisfaction.

Managed support requests through Salesforce CRM, creating and tracking service tickets., Dispatched field technicians to retail stores to resolve technical issues quickly., Coordinated with internal teams to ensure timely and effective resolutions., Strengthened multitasking, logistics, and communication skills in a high-pressure environment., Help with training and guidance with new team members explaining procedures and best practices for work.

Designed and produced creative content for social media platforms (reels, stories, posts)., Edited short-form videos optimized for social media engagement., Developed professional presentations, ensuring brand consistency and visual impact., Created vector illustrations using Adobe Illustrator., Developed digital planners and other interactive design tools.