Demonstrated experience with AI enthusiast.
Demonstrated experience with SQL.
Demonstrated experience with Visual Basics.
Demonstrated experience with Python.
Global
ROI Optimization with +35% flat revenue over 4 months of Operations., Operating Model Design, with Proof-of-concept execution in controlled environment upon pro-types B2C., Design and Execution of Recruitment, Training, Quality, Operations and Attrition Management.
Allied Global + Quantica BPO
Led site operations for 1200 FTEs, aligning client needs with organizational goals, improving client satisfaction & efficiency., Built and maintained client relationships, created policies, boosting retention by 15%, satisfaction scores by 22%., Managed KPIs through scorecards, ensuring 100% compliance with performance targets.
Bilateral BPO
Operations Manager (3 years), Shift Manager (2 years), Supervisor (3 years), Mentor | Quality Analyst (1 year), Customer Care Agent (Starting Role – 2009 | 1 Year)
MBA
Business Administration
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Demonstrated experience with Excel.
