Dedicated support specialist with extensive experience in customer service, technical troubleshooting, and virtual assistance across diverse industries. Proven ability to enhance customer satisfaction, streamline processes, and manage small businesses effectively.
Experienced in handling diverse customer inquiries, resolving issues efficiently, and maintaining high satisfaction levels.
Skilled in social media management, email marketing, and administrative support for various clients.
Capable of troubleshooting connectivity and service issues remotely for hospitality and telecom clients.
Hands-on experience managing a small business, including staff, finances, and customer relations.
Science of Identity Foundation
Conducted worker classification and urban/rural poverty analysis. Evaluated industry and occupational trends affecting communities. Utilized data insights to improve processes and optimize outcomes.
Sutherland Global Services Davao
Provided chat-based technical support for AT&T and Mediacom. Guided customers through step-by-step troubleshooting. Resolved service issues and identified opportunities for plan upgrades. Maintained accurate documentation for future reference and issue tracking.
Freelancers.com
Provided remote troubleshooting for hotel WiFi connectivity issues. Assisted guests with step-by-step solutions. Escalated unresolved cases to front desk and IT personnel. Coordinated with technicians to ensure timely resolution and proper documentation.
Convergys Global Services Davao / Concentrix
Handled Macy’s Omnichannel order-entry support. Assisted customers with order placement, product details, and delivery concerns. Resolved issues using available resources and maintained accurate documentation for reference.
Bachelor of Secondary Education
Bachelor of Science In Information Technology
In my delivery, you know, role support experience, there were times I had to place the delivery driver on hold just to call the customer because we couldn't be, the customer couldn't be reached. Or call the, or I would call the merchant for guidance. And if we still couldn't resolve it, you know, I followed the proper guidelines, either advising the driver to leave the food at the safest place or on the front porch, and take a picture, and I will be the one to document it for future references, or return it to the merchant, you know, for, you know, for safety. I made sure everything was clearly communicated and properly, you know, uh, noted, and I also stayed organized by keeping notes and documenting each interactions, so I wouldn't miss anything while switching between calls. You know, I made sure my responses were clear and directly resolve the issues faster. Because of that, I was able to manage multiple tasks efficiently and help, you know, ensure deliveries were completed smoothly while maintaining good customer experience.
In my delivery support experience, there were times I had to place the drivers on hold, you know, while I contacted the customer who couldn't be reached, you know, or called the merchant for guidance. If we still couldn't resolve it, I followed the proper guidelines, either advising the driver to leave the order in a safe place and take a picture and, you know, and I will document it for future references, or return it to the merchant. I made sure everything was clearly communicated and properly handled and noted. You know, I also stayed organized by keeping notes and documenting everything for each interaction so I wouldn't miss anything while switching between calls. And you know, I made sure my responses, you know, were clear and direct to resolve issues faster. Because of that, I was able to manage multiple tasks and calls efficiently and help ensure that the deliveries were completed smoothly and while maintaining good customer experience.
one situation I remember was during my time as a supporting or, you know, a delivery support representative in a, you know, in Elorica. During peak hours, I handled multiple, you know, calls at once, driver needing help on an active delivery.
Hi, I'm Glenn. I've been working in customer service for several years, mainly handling technical support, virtual assistants, and order handling. I'm supporting customers, drivers, and helping solve issues and keep operations, you know, running smoothly. I'm someone who's reliable, adaptable, and enjoy helping people and making sure problems are handled clearly. I'm really interested in this dispatcher customer service representative role, and I'd love to be part of your team. Thank you.
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Performed community and industry trend analysis to inform process improvements during foundation work.
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Hi, I'm Glenn. I've been working in customer service for several years, mainly in technical support, virtual assistants, and order handling. I've supported customers, drivers, and helped solve issues and keep, you know, operations running smoothly. I'm someone who's reliable, adaptable, and enjoy helping people and making sure problems are handled quickly and clearly. I'm really interested in this dispatcher customer service representative role, and I'd love to be part of your team.
Hi, I'm Glenn Wolbia. I've been working in customer service for several years, mainly in technical order support or handling, you know, handling issues.
Hi, I'm Glenn. I've been working in customer service for several years, mainly in technical support, order handling, and virtual assistance. I've supported customers, drivers, and teams in real time, helping solve issues and keep operations running smoothly. I'm someone who's reliable, adaptable, and focused on getting things done right. I enjoy helping people and making sure problems are handled quickly and clearly. I'm really interested in this Dispatcher Customer Service Representative role. I'd love to be part of your team. Thank you.
Hi, I'm Glenn, a customer service professional with experience in technical support, order handling, and virtual assistance. I've worked with companies like Sutherland, Alorica, and Convergys, assisting customers, resolving issues with their orders, and coordinating with teams to ensure smooth operations. I also supported delivery services, helping drivers and customers in real time. I'm detail-oriented, adaptable, and committed to providing reliable support. I'm excited to apply for this position.
Hi, I'm Glen Rubia, a customer service professional with experience in technical assistance, you know, order handling, and virtual assistance. I've worked with companies like Sutherland, Alorica, and Convergys, assisting customers resolving issues with their orders and coordinating with teams to ensure smooth operations. I also supported delivery services, helping drivers and customers in real-time. I'm detail-oriented, adaptable, and committed to providing reliable support. I'm excited to apply for the Dispatcher.
