Dedicated bilingual professional with extensive experience in customer support, staffing logistics, and freight coordination. Skilled in resolving issues efficiently with strong communication and technical skills.
Fluent in English and Spanish, facilitating effective communication with diverse clients and teams.
Experience resolving inquiries, technical issues, and maintaining customer satisfaction standards.
Managed scheduling, dispatching, and logistics to ensure operational efficiency in home care and freight services.
Utilized various CRM and ticketing systems to track interactions, resolve issues, and support clients.
Anchora (Amazing Home Care)
Managed staffing logistics for a home care service based in New York City., Coordinated schedules and ensured service coverage., Acted as main point of contact between staff and management to resolve service issues efficiently.
Sutherland
Provided technical and customer support for Remitly, an international remittance platform., Resolved inquiries while maintaining high customer satisfaction and compliance standards.
Tracking Solutions
Coordinated freight tracking, dispatching, and communication with shippers and receivers., Managed scheduling and resolved operational issues to maintain service efficiency.
Professional Degree
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Demonstrated ability to prioritize tasks and resolve operational issues across different roles.
