A dedicated professional with extensive experience in dispatching, customer support, and operations management, committed to process optimization and stakeholder satisfaction.
Coordinated dispatch and scheduling activities to optimize work order execution and resource utilization.
Provided operational, technical, and troubleshooting support to partners and clients across multiple roles.
Utilized tools like Excel and Power BI to generate reports, monitor trends, and identify improvement opportunities.
Facilitated clear communication between teams, clients, and vendors to ensure smooth operations.
Roomonitor
Provided Partner Support: Serve as the primary point of contact for partners via email and phone, delivering prompt and effective operational and technical assistance., Received and managed tickets from remote agents requiring on-site intervention, ensuring accurate follow-up and task assignment.,...
CharterUP
Provided Partner Support: Serve as the primary point of contact for partners via email and phone, delivering prompt and effective operational and technical assistance., Troubleshoot and Resolve Issues: Investigate and address partner concerns, providing tailored solutions and escalating complex...
Logistics Coordinator L2
Self-Management: Lead workflow independently, prioritize tasks, and make strategic decisions to maintain operational efficiency., Leadership: Provide mentorship and guidance to junior team members, fostering their professional development and enhancing teamwork., Live Trip Monitoring: Oversee and...
Logistics Coordinator
Bachelor's degree
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Provided Exceptional Guest Service: Delivered attentive and personalized service, addressing guest inquiries, concerns, and special requests to ensure a memorable stay., Managed Guest Check-Ins and Check-Outs: Facilitated smooth and efficient check-in and check-out processes, ensuring a welcoming...
Customer Service Specialist
Provided Exceptional Customer Service: Delivered high-quality service to guests, addressing inquiries, resolving issues, and fulfilling requests to ensure a positive and memorable experience., Managed Reservations and Bookings: Assisted guests with making, modifying, and canceling reservations,...
Sales Representative
Prospected New Sales Leads: Identified and pursued new business opportunities through prospecting, cold calling, and networking to expand the client base., Closed Sales Transactions: Successfully closed sales deals by addressing client needs, presenting hotel services, and negotiating terms to meet...
