Experienced professional in healthcare and customer service, specializing in process optimization, client management, and team training.
Applied process optimization techniques in operations management and administrative workflows.
Provided front-line support, client account management, and end-user assistance in healthcare and customer service settings.
Developed and delivered training plans for staff on medical procedures and system use.
Utilized data analysis tools and AI to optimize operations and generate reports.
VALATAM
Process Optimization in Operations Management., Administrative & Scheduling Support, Process Coordination & Tracking., Automations and Data analysis.
EDGE
Manage assigned health account, train added associates w client., Insurance verifications portals and EMR implementation, Answer clinic’s front line, schedule/organize appointments.
Teleperformance
Customer service agent - front line support, Client operations specialist - Vrbo account, Trainer on Vrbo account : onboarding new agents
CD Call Center
Developed and delivered training plans for staff according to medical services., Cold and warm calls, verification process // medicaid - medicare related, Provided training on systems, procedures, and customer service skills.
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Managed health accounts, performed insurance verifications, and handled case management processes.
Assist Card Peru
Live medical evaluation assistance and resolution over the phone., Back-end operations team, Financial operations on case management.
