Dedicated customer service supervisor and betting operations manager with extensive experience in online sportsbooks, casino management, and team training. Proven ability to oversee complex workflows, develop operational systems, and enhance service quality to support business growth and customer...
Led customer support teams, structured training programs, and coordinated service operations across various betting platforms.
Handled wagering, odds posting, and discrepancies in sports, horse racing, and casino operations, ensuring compliance and accuracy.
Created training manuals, coordinated software development projects, and trained staff on betting and customer service systems.
Supervised account transactions, deposits, payouts, adjustments, and fraud control to maintain operational integrity.
Servicio de Solución de Datos (Global Sports Connection, Betmaker.com)
General Customer Service (Deposit and Payout Information and Processing), New Member Sales and Closing (Top Gun Program), New Accounts and Marketing, Wager Placing, Pioneer of the Betfrequent/Be FREE Affiliate Program
Servicio de Solución de Datos (Global Sports Connection, Betmaker.com)
General Customer Service Training and Supervision, New Member Daily Program (Sales reports and stats), Accounting Transactions Supervision, Wager and Casino Discrepancies, Floor Scheduling and Work Load Coordination, Special Projects: Affiliates and Sales, Customer Service Training Coordination and...
Betmaker.com
General Customer Service, New Members, Transactions (Deposits and Adjustments), Wager and Casino Discrepancies
PlayersBe[link hidden], BetWorldWide.com and GlobalWager.com
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Executed email campaigns, negotiated advertising deals, and coordinated promotional activities for betting sites.
All Customer Service Coordination and Scheduling, New Accounts and Sales Coordination, Accounting Overview (Transaction Reports, Bonuses, Adjustments and Fraud Control), Deposits and Customer Account Adjustments, Payout Overview and Account Revision for Scam Players, Book Making and Horse Wagering...
OddsnEndsSports.com
All Customer Service Coordination and Scheduling, New Accounts and Sales Coordination, Credit Agent Services, Accounting Overview, Deposits and Customer Account Adjustments, Payout Overview and Account Revision for Scam Players, Casino and Bookmaking discrepancies., Special Projects (email station,...
GamblersAvenue.com
All Customer Service Coordination and Scheduling, New Accounts and Sales Coordination, Accounting Overview, Deposits and Customer Account Adjustments, Payout Overview and Account Revision for Scam Players, Casino, Bookmaking and Horse racing discrepancies., Special Projects (email station,...
BetJerrys.com
Customer/Agent Services, New Accounts, Deposits and Customer Account Adjustments, Casino, Bookmaking and Horse racing discrepancies, Line Charting and Line Posting, Agent Services and New Packages, New Agent Acquisitions and Profile underwriting, Agent Customer Query Maintenance
PokerStars.com
Emailed, Live Chat, Emailed and Phone Assistance for Customers
Skye Software R.L.
Manual Creation for Sky Software Applications, Clerk, Customer Service, Agent Administration and Lines Chart Applications., Installation Time tables and Training of Applications, Customer Service and Bookmaking Training Coordination, Live Prep Assistance for Online activation of software
Private organization through BetJerrys.com
Place wagers called out on a conference call via Skype, Inventory and report of wagers placed.
