Frank - Banking & Administrative Professional with Diverse Experience in Ghana

Exceptional ability to assess customer needs and deliver tailored banking solutions.

Proficient in managing banking transactions with accuracy and compliance.

Skilled in analyzing data to generate insights and support operational decisions.

Experienced in administrative tasks including report generation, filing, and supply management.

Capable of monitoring revenue streams and implementing risk mitigation strategies.

Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed.. Promote and cross-sell banking products and services to customers.. Handle wide range of customer transactions, including check cashing, deposits, withdrawals, transfers, opening and closing of accounts.. Conduct and process cash and cheque deposits, withdrawals and other bank transactions accurately and ensure compliance with bank policies and procedures.. Manage remittance services for Western Union, Zeepay, MoneyGram, Ria and Unitylink and provide customers with efficient money transfer solutions.. Handle mobile money transactions including deposits and withdrawals and assist customers with their mobile banking needs.. Track, record and information related to customer transactions and ensure accuracy and completeness of all information.. Manage customer issues and escalate high-level issues to relevant personnel for prompt resolution.. Handle currency, transactions, and confidential information in a responsible and discrete manner.. Monitor cash levels and amounts in cash registers, and balance all transactions at the end of day.. Contribute to a positive customer experience by providing exceptional service and promptly addressing customer needs in a professional manner.. Involve in building and maintaining lasting relationship with assigned customers of branch.. Ensure high level of vigilance and manage risk in every transaction and detect fraudulent transactions to prevent losses.. Adhere to all bank’s financial, security regulations and procedures in performing transactions.

Provided administrative and clerical support to the department by handling office tasks, such as filing, generating reports, setting up for meetings, and reordering office supplies.. Prepared daily, weekly, monthly and annual reports for the department.. Performed daily cash counts for reconciliations and to detect any discrepancies.. Collected data from all departments for the generation of accurate and detailed reports.. Assisted the accounting department with the review and reconciliation of collection figures.. Liaised with senior personnel to handle requests and queries from senior managers.