Francisco - Customer Service Professional with 5+ years in Telecom, Retail, and E-commerce

Expertise in handling diverse customer inquiries, resolving issues, and ensuring positive experiences.

Proven ability to persuade and close sales through effective communication and product knowledge.

Strong verbal communication skills, capable of engaging customers and conveying solutions clearly.

Skilled in managing online orders, payment transactions, and follow-up procedures to ensure accuracy.

I collected electricity monthly bill payments, I reviewed customers electric expenses, advise for the best solution for our customers, Some duties were sales, supporting development of short - & long -term electrical contracts

I evaluated shipments that customers had ordered online in need of accessories for their vehicles, We helped customers by taking payments and also creating orders for them, advising customers of where an item would be located locally after purchasing online, Providing information of pricing details and when items would be ready for pickup after ordering through the phone

As a Sales agent I would make outbound calls and convince customers to agreeing to direct tv or at&t services

Customers called in to purchase Items from our online site through the phone, I took payments and personal information in order to complete the purchase, I followed up with customers to help track their items, If Items arrived damaged, I would arrange a carrier to pick the item up and refund or offer repurchase with a discount for the inconvenience