Florencia - Support Specialist with diverse technical service experience

Handled customer inquiries and technical issues in multiple languages, ensuring service quality.

Provided first-level support using tools like ServiceNow, Zendesk, and Active Directory.

Implemented and optimized processes for managing organizational knowledge databases.

Managed platforms such as Zendesk, ServiceNow, and O365 to support ongoing operational needs.

Resolved customer issues and provided technical support related to travel., Efficiently managed requests using platforms such as Zendesk.

First-level support for applications and technical tools., Managed ServiceNow, O365, and Active Directory (Level 1).

Implemented and managed knowledge management processes., Optimized database systems to enhance service efficiency.

Delivered customer service in both English and Spanish., Resolved inquiries and issues related to orders and products.