Experienced specialist in healthcare revenue cycle, customer service, technical repairs, and office management. Adept at process improvement, client relations, and technical operations across diverse sectors.
Expertise in clinical denials, claims verification, and billing processes in healthcare settings.
Experience handling patient requests, appointment scheduling, and provider communication in diverse health plans.
Performed device repairs including flashing, resets, and unlocking, working with hardware and software tools.
Led office operations, staff management, policies, budgeting, and process improvements in healthcare and business settings.
Health Prime Colombia
Specialist on clinical denials department, Specialist in verification of denied claims, solving the sending of appeals or reconsiderations to insurance companies for their timely payment, understanding the clinical processes in the revenue billing cycle (denial letters, CPT codes involved in denial...
Concentrix
Customer Service Advisor1, Settling appointments for US (Universal specialties) and Pediatrics, Scheduling appointments, cancelations, rescheduling for each department (Lab’s appointments just for approved tests, like blood works and seasons Vaccines), Request paper work for Pediatrics, as school...
Concentrix
Customer Service Advisor I was in charge to solve requests for patients enrolled on Community Dual Plans (DSNP), for people of 65 years old and plus, People with disabilities and low incomes with Medicare and Medicaid, Resolve concerns and requests rides to the appointments, refills with...
The way (Promovil)
Associate Degree
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Repairing Locked devices, flashing, and factory resets with developing flash cards.
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