Ethan - Maintenance Technician and Leasing Agent at Landmark Properties

Skilled in building rapport, understanding needs, and delivering tailored solutions to enhance client satisfaction.

Experienced in managing maintenance projects, vendor relations, and ensuring operational efficiency.

Proven ability to identify prospective clients and convert inquiries into qualified leads.

Proficient in Microsoft Office, CRM platforms, and digital marketing tools to streamline workflows.

Built trust-based relationships with residents by providing responsive service and effective problem resolution.. Coordinated with vendors, contractors, and internal teams to ensure timely project completion and customer satisfaction.. Managed high volumes of resident interactions while maintaining professionalism and strong communication.. Assisted in turnover preparation for 300+ apartment units, contributing to occupancy and revenue objectives.. Identified opportunities to improve operational efficiency and enhance resident experience.

Generated qualified leads through inbound inquiries and proactive follow-up with prospective residents.. Conducted consultative discovery conversations to understand customer needs and recommend appropriate housing solutions.. Managed an active sales pipeline using CRM software while maintaining accurate customer records and follow-up schedules.. Built relationships with prospective residents through phone calls, email communication, and in-person meetings.. Effectively handled objections and negotiated solutions that improved conversion rates.. Collaborated with management to exceed occupancy goals and drive property revenue.. Organized resident engagement events that increased referrals and customer retention.

Delivered exceptional customer experiences in a fast-paced, high-volume environment.. Developed strong consultative selling skills by identifying guest needs and recommending products and services.. Built rapport quickly with customers, contributing to repeat business and positive customer feedback.. Managed multiple priorities while maintaining accuracy, professionalism, and service quality.. Resolved customer concerns effectively, demonstrating strong communication and problem-solving abilities.