Dedicated customer service specialist with over 4 years of experience across telecom and healthcare industries, skilled in client engagement, scheduling, and relationship building.
Provided comprehensive customer support through various communication channels in telecom and healthcare sectors.
Engaged with clients professionally via phone, email, and chat, maintaining clarity and empathy.
Identified opportunities for product cross-selling and upselling to enhance customer value.
Organized and managed client appointments efficiently for healthcare providers, including remote settings.
AT&T
Engaging with customers via various channels (phone, email, chat) to address their questions, concerns, and inquiries in a prompt and professional manner, Identifying opportunities to cross-sell or upsell products, Developing strategies to retain existing customers by offering personalized experiences, exclusive offers, and proactive outreach.
Telus Canada
Engaging with customers via various channels (phone, email, chat) to address their questions, concerns, and inquiries in a prompt and professional manner, Identifying opportunities to cross-sell or upsell products, Developing strategies to retain existing customers by offering personalized experiences, exclusive offers, and proactive outreach.
Blue Cross & Blue Shield of Florida
Provided customer service and appointment setting for a health insurance company, managing client inquiries, scheduling, and ensuring satisfaction.
Unified Health of California, USA
High School Diploma
Associate Degree
Discover other professionals with similar experience
Utilized Microsoft Office and graphic design tools to support customer communication and presentations.
Worked remotely as an appointment setter for a dermatology office, scheduling patient appointments and managing virtual communications efficiently.
