Erick - Project Manager with 10+ years of experience in construction and infrastructure

Directed large construction projects, coordinating teams, timelines, and budgets.

Oversaw financial planning, tracking project expenses to ensure fiscal targets.

Communicated effectively with clients, vendors, and team members to align project goals.

Negotiated contracts with suppliers and subcontractors to optimize project resources.

Answered inbound calls to greet and assist customers with various needs and questions., Resolved customer inquiries, complaints and issues providing insightful solutions., Research assistance requested and offered accurate information to resolve issues.

Provided medical interpretation services assuring best customer service and accurate renditions for both LEP and agents following internal procedures and quality., Provided consecutive and simultaneous interpreting for medical, insurance, government, and social services calls., Managed challenging accents and long speech segments under pressure., Applied call control techniques to ensure message accuracy., Accurately transmitted sensitive and technical information., Handled an average of 30–40 calls per shift while maintaining quality standards.