Erick - Customer Service professional with 6+ years in tech and sales

Provided bilingual customer support, troubleshooting, and sales services across multiple roles.

Performed troubleshooting for internet and account-related issues in a telecom environment.

Engaged in soft sales and insurance cold calling, including customer upgrades and transfers.

Handled tech support, payment processing, ticket creation, surveys, and follow-ups via chat.

Account management and tech support, solving internet-related issues, convincing on soft sales, transferring customers to the sales department., Router-related troubleshooting., Offering the customer better deals on each call, such as upgrades for their plans to a better performance on their service.

Experienced in cold calling sales, by offering insurance and being clear on what the company offers; transferring customers to sales agents after collecting all the necessary information.

Tech support, resolving and taking payments directly from customers., Troubleshooting any related account issues, creating tickets and follow-ups, data capture, and resolving issues through chats.