Experienced sales supervisor and technical support specialist with a strong record of developing sales strategies, training teams, and providing exceptional customer service in the security and technology industry.
Applied sales techniques, customer relations, and team collaboration to meet objectives.
Provided technical and customer support for security systems, enhancing client satisfaction.
Coached and developed sales team members to improve their performance and knowledge.
Negotiated prices, terms, and service agreements to advance sales and customer relationships.
Vivint
Promoted exceptional customer service by engaging clients on sales floor., Created innovative sales strategies, leading to improved market share and visibility for the company’s products., Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to...
Vivint
Providing technical support to customers experiencing issues with their security systems, which involve various types of security, surveillance, and technology intelligence devices., Ensuring best customer experience during calls to foster positive interactions and enhance company's...
High School
School Education
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Maintained detailed records of client interactions to support customer service and sales processes.