Enakshi - Digital Marketing Specialist with 5+ years of experience in SEO and content strategy

Applied SEO techniques to improve website rankings and organic traffic.

Developed content plans aligned with marketing goals to attract target audiences.

Managed social media platforms to increase engagement and brand awareness.

Used analytics tools to track performance metrics and optimize campaigns.

Worked as a CRM sales support., Managed mail which is received from customers & giving them a probable solution., Support new joiners to update their skills., Worked as Back-up Process support Analyst. Also keeping continuous track on team’s SLA and generating and sending reports to onshore inflow and outflow of mail basis., Worked on Telecom billing in DU telecom -Bill adjustment, bill creation, Bill correction and bill invoicing., Took inbound and outbound call in 24*7 environment., Knowledge on Incident Management.

Worked as a senior SAP billing specialist with the client of AGL in utility domain of O2C and M2C (order to Cash and Meter to cash) environment. Starting from Meter check, meter reading, sales order creation, sales order change, Sales order display, picking, packing, PGI, extension, Bill or invoice creation., Client sales and billing call handling and Web chat., Escalation support member., Raising ticket on the bill dispute on BTS, ESP and Assyst tool., Knowledge on Incident Management and Major Incident Management.

Experienced in billing of the module ABP invoicing using the tool OCB., Weblogic server health check, server bounce through Jboss application., Basics of PL-SQL Database., Functional knowledge of Amdocs-bancs insurance and sales., Generation of report, Analysing defects and raising UTS. If required need to do deployment as well., Reporting- Business status report., Experienced in billing of the module ABP invoicing using the tool OCB., Team and Client call Handling., Escalation Resolution., Worked on tools like-Assyst, ESP, BTS, PL-SQL Developer, Putty, FileZilla, WinSCP, AppDynamics, SolarWinds, UTS, Jenkins., Knowledge on Incident Management., Microsoft Office., Worked on Citrix, VDI.