Versatile professional with extensive experience in customer service, legal administration, appointment scheduling, and language interpretation, skilled at enhancing operational efficiency and client satisfaction.
Provided effective communication and problem-solving to ensure high customer satisfaction.
Managed schedules, correspondence, and records for legal and educational institutions.
Handled booking, confirming, and rescheduling at medical and educational settings to enhance efficiency.
Provided medical interpretation between English and Spanish to facilitate communication.
ACEDO TECHNOLOGY
Maintained a high level of customer satisfaction through effective communication and problem-solving.
Lawyer Assistant
Managing lawyer schedules and appointments., Drafting and sending correspondence, such as emails and letters., Organizing and maintaining files, documents, and case records., Answering client calls and relaying messages.
BICU BLUEFIELDS UNIVERSITY
Handle booking, confirming, and Rescheduling appointments to accommodate patient needs and provider availability., With effective scheduling, patient wait times are minimized, leading to higher patient satisfaction and a more positive experience.
Assisting in medical circumstances, such as doctor-patient consultations, and medical appointments by providing linguistic support to facilitate good communication and understanding.
System Engineering
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Troubleshot hardware and software issues using remote desktop tools and networking concepts.