Elsa - Customer Service & Administrative Professional with 5+ years in Tech & Legal domains

Provided effective communication and problem-solving to ensure high customer satisfaction.

Managed schedules, correspondence, and records for legal and educational institutions.

Handled booking, confirming, and rescheduling at medical and educational settings to enhance efficiency.

Provided medical interpretation between English and Spanish to facilitate communication.

Maintained a high level of customer satisfaction through effective communication and problem-solving.

Managing lawyer schedules and appointments., Drafting and sending correspondence, such as emails and letters., Organizing and maintaining files, documents, and case records., Answering client calls and relaying messages.

Handle booking, confirming, and Rescheduling appointments to accommodate patient needs and provider availability., With effective scheduling, patient wait times are minimized, leading to higher patient satisfaction and a more positive experience.

Assisting in medical circumstances, such as doctor-patient consultations, and medical appointments by providing linguistic support to facilitate good communication and understanding.