Elena - Customer Service & Booking Coordinator with 5+ years in hospitality and e-commerce

Provided exceptional guest communication, issue resolution, and follow-up to ensure guest satisfaction.

Supported reservation management and inquiry support similar to Airbnb-style booking platforms.

Handled payments, invoicing, and billing with a focus on accuracy and efficiency.

Coordinated logistics and managed client requests for floral and event services, ensuring timely delivery.

Maintained clear communication with team members and clients in fast-paced, high-pressure environments.

Manage daily guest and client inquiries via email and online messaging platforms, ensuring timely, friendly, and professional responses, Coordinate orders and schedules, ensuring all booking details are accurate and clearly communicated, Handle payment processing, invoicing, and issue resolution...

Delivered warm, attentive service in a high-volume hospitality environment, Responded to guest questions, requests, and concerns promptly and professionally, Managed POS systems, billing, and payments with accuracy, Maintained a calm, solution-focused approach during busy service periods,...

Created welcoming guest experiences by anticipating needs and providing clear information, Managed reservations, seating coordination, and guest inquiries, Maintained cleanliness and presentation standards, Assisted with onboarding and supporting new team members, Demonstrated flexibility and...

Acted as primary client contact for event coordination and service execution, Managed detailed client requests while meeting timelines and quality expectations, Coordinated logistics and collaborated with multiple teams to deliver seamless experiences, Handled challenges calmly and professionally...