Edwin - Customer Service Professional with Leadership and Quality Assurance Expertise

Puerto Plata, Puerto Plata, Dominican Republicen

Promoted from Customer Service Representative to Team Leader at UNO

Advanced to QA (Quality Assurance) role within the organization

Published on CazVid

Summary

Experienced in customer support, team leadership, and quality oversight with a focus on continuous improvement.

Developed strong communication and office management skills in customer service environment

Customer ServiceAdvanced

Provided assistance and support to clients ensuring satisfaction and issue resolution.

Team LeadershipIntermediate

Led team activities and contributed to process improvements in a customer service setting.

Quality AssuranceIntermediate

Monitored service metrics and ensured compliance with quality standards.

Office ManagementBeginner

Handled administrative tasks to support customer service operations.

Rapid LearningIntermediate

Quickly acquired new skills and adapted to roles within the organization.

Spanish(Native)English(Advanced)

United Nearshore Operations (UNO)

2021 - 2024

Promoted to Team Leader, Promoted to QA (Quality Assurance)

Student

Completed Currently

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