Dedicated professional with over 3 years in customer service, hospitality, and back-office support. Fluent in English and Spanish, adept at managing reservations, client inquiries, and remote collaboration to ensure optimal client satisfaction.
Proven ability to deliver high customer satisfaction through effective communication and problem-solving.
Fluent in English and Spanish, adept at engaging diverse clients in written and verbal communication.
Experienced in using remote tools like Slack, Zoom, and CRM systems to coordinate with teams effectively.
Skilled in identifying issues and implementing solutions swiftly in fast-paced environments.
Buwelo
Handle 50+ daily hotel reservations with 95% customer satisfaction.. Collaborate with sales teams to resolve customer inquiries via email/chat.
Concentrix
Supported sales agents by processing 30+ daily back-office requests.
Teleperformance (ALG)
Managed flight/hotel bookings for US-based customers (English/Spanish).
BBVA (CSF)
Bachelor’s
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Capable of handling multiple tasks efficiently under tight deadlines.
