Experienced call center agent and supervisor with a strong background in customer interaction, technical support, and team management. Skilled in multi-channel communication, project oversight, and administrative tasks.
Handled diverse customer inquiries across multiple channels, ensuring satisfaction.
Supervised and guided teams to meet organizational performance targets.
Provided troubleshooting assistance and technical support to customers.
Conducted sales through customer interactions and promoted services.
Inversiones Hondus
Answered and managed inbound calls related to health insurance inquiries., Team Management & Leadership – Supervised and guided a team, ensuring performance goals were met while maintaining a positive and productive work environment.
24/7 Intouch
Handled customer service inquiries and provided support through calls, emails, and chat., Assisted customers with billing, account management, and administrative issues., Conducted sales through customer interaction, promoting services and closing deals., Provided technical support, resolving product and service-related issues., Played a key role in ensuring customer satisfaction by delivering prompt and efficient service.
Allied Global
Provided technical support and troubleshooting assistance for customers through calls, emails, and chats., Delivered high-quality customer service across multiple channels, ensuring customer satisfaction., Managed various customer service projects, overseeing the execution of tasks and ensuring deadlines were met., Assisted in identifying and resolving technical issues, improving overall service efficiency.
Bachelor in Sciences and humanities
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Managed administrative tasks related to customer and project management.
