Eduardo - Customer Service Specialist at Amazon and Sitel

Barrancabermeja, Santander Department, Colombiaen

Consistently delivered high customer satisfaction through effective communication and problem-solving.

Managed high-volume customer interactions, ensuring prompt and accurate responses to queries about products, services, and financial applications.

Contact via CazVid

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Summary

Dedicated customer service agent with experience at Amazon and Sitel, holding a Business Management degree and certifications in Business Intelligence and Administrative Skills. Skilled in client communication, problem-solving, and multilingual support, committed to delivering exceptional customer experiences.

Key Achievements

Maintained excellent service standards, contributing to positive customer experiences and loyalty.

Skills

Customer ServiceAdvanced

Proficient in resolving customer issues efficiently, ensuring high satisfaction and retention.

Communication SkillsAdvanced

Effective in verbal and written communication, facilitating clear interactions with diverse clients.

Problem SolvingIntermediate

Capable of analyzing customer needs and providing quick, accurate solutions.

Multilingual CommunicationIntermediate

Fluent in English and French, enhancing service delivery to a diverse clientele.

Languages

EnglishFrench

Experience

Customer Service Agent

Amazon

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.. Responded to customer calls and emails to answer questions about products and services.. Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.. Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.

Customer Service Associate

Sitel

Helped large volume of customers every day with their loan application.. Responded to customer calls and emails to answer questions about financial products and services.. Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.. Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.