Eddy - Customer Service y Coordinación de Proyectos con 8+ años en atención y reclutamiento

Habilidad para interactuar eficazmente en inglés y español en atención al cliente y entrevistas.

Desarrolló y ejecutó estrategias de reclutamiento para estudios de mercado tanto en línea como presenciales.

Responsable de manejar casos complejos y altas prioridades en atención al cliente y resolución de incidencias.

Coordinó campañas de reclutamiento y mejoras de procesos, garantizando alineación con objetivos de liderazgo.

Colaboró con equipos en diferentes países, optimizando estrategias y fortaleciendo relaciones profesionales.

Handling English and Spanish calls as a frontline agent., Promoted to Escalations Specialist responsible for resolving complex cases., Later became a Resolutions Expert managing high-priority issues.

Responsible for selecting, screening and recruiting participants for online and in-person studies using different recruiting methodologies., Worked closely with the recruiting and project management teams of different countries, UK, US and Spain teams using different strategies and building relationships across all team members.

Developed and executed innovative recruitment strategies, including outreach to schools, non-profits, and grassroots efforts, to generate qualified leads for Sago projects., Recruited U.S.-based participants via email and phone, consistently meeting lead generation targets., Streamlined referral campaigns by optimizing workflows, tracking leads, and managing incentives., Enhanced recruitment processes, created promotional materials, and implemented measures to minimize fraud., Collaborated with leadership and team members to resolve challenges, meet deadlines, and ensure alignment with client goals.