View Dyanna's professional profile on CazVid.
Demonstrated experience with English.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Linux.
Vialog Services llc
Experienced Dispatcher skilled in coordinating freight movements, communicating with brokers, and ensuring efficient transportation operations., Coordinate daily freight operations between drivers, brokers, and customers across the U.S., Negotiate freight rates and confirm rate confirmations with brokers., Track and monitor loads in real time, ensuring on-time pickups and deliveries., Handle driver communication, appointment scheduling, and route planning., Prepare and submit necessary documentation such as BOLs, PODs, and invoices., Manage layover, detention, and TONU requests professionally with brokers., Maintain accurate records and provide detailed updates to clients and management.
TTEC
Lead and manage a team of 18 customer service representatives, ensuring high performance, quality, and customer satisfaction., Monitor team performance in real-time, providing coaching, feedback, and support to meet KPIs (Key Performance Indicators) and service level agreements (SLAs)., Develop and implement action plans for performance improvement and ensure team adherence to operational procedures and policies., Conduct one-on-one meetings and performance evaluations with team members, fostering a positive and productive work environment., Train and mentor new hires, ensuring they are equipped with the knowledge and skills to excel in their roles., Collaborate with other departments to ensure seamless service delivery and address escalated customer concerns effectively., Generate and analyze performance reports to identify trends and recommend improvements., Drive team motivation and morale through recognition programs and team-building initiatives., Ensure consistent service delivery by troubleshooting and resolving system or operational issues quickly., Maintain an open line of communication with upper management to provide updates and feedback on team performance and service quality.
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Teleperformance
Contacted customers to address overdue accounts and provided tailored solutions to ensure timely payments., Educated clients about repayment options and negotiated payment plans that aligned with their financial situations., Maintained a professional and empathetic approach to resolve disputes and retain positive client relationships., Managed high-risk accounts to recover outstanding balances while adhering to company policies and regulatory compliance., Utilized advanced negotiation techniques to reach settlements and avoid escalations., Prepared detailed account status reports to assist in decision-making and further collection strategies.
Sutherland
Developing and implementing effective collection strategies to meet recovery targets., Negotiating payment solutions with customers to resolve delinquencies while preserving client relationships., Monitoring and analyzing account performance to identify trends and optimize strategies., Collaborating with cross-functional teams to enhance operational efficiency and service quality., Maintaining compliance with financial regulations and company policies throughout the collections process.
E.F.E. CORPORATION, C.A.
Leading the strategic direction and daily management of the institution., Organizing and streamlining administrative and academic operations to improve efficiency and service quality., Conducting orientations for new students and managing academic consultations with students and/or their representatives., Supervising classes and ensuring adherence to educational standards and institutional policies., Fostering a collaborative and productive environment that prioritized student success and institutional growth.
CORPORACION VENEZOLANA DE GUAYANA
Provided comprehensive administrative support to ensure efficient service delivery across departments.
CORPORACION VENEZOLANA DE GUAYANA
Supported the strategic management team with organizational tasks, correspondence drafting, and schedule coordination., Ensured accurate recordkeeping and maintained confidentiality in handling sensitive documents.
GOVERNOR'S OFFICE OF BOLÍVAR STATE
Coordinated and set up events attended by the Governor, executive team, and other guests., Supported departments and offices in organizing courses, workshops, and activities, handling logistics such as refreshments, sound systems, and decorations., Monitored and ensured the successful completion of events organized or supported by the division., Managed the delivery of corporate gifts to distinguished visitors and promotional materials (POP) to requesting organizations., Designed banners and signage for official events., Performed administrative tasks, including internet research, call management, and recordkeeping.
EDELCA
Provided general public assistance and managed front desk tasks, including call reception., Transcribed various types of documents and reports with accuracy., Drafted correspondence, organized files, photocopied, and bound materials., Managed fax and documentation processes, including sending, receiving, and distribution.
