Dedicated account executive and customer care specialist with proven success in sales, client relations, and campaign management across technology, real estate, and financial sectors. Skilled in CRM, negotiation, and risk analysis, with a strong focus on delivering results and enhancing customer satisfaction.
Extensive experience in prospecting, lead management, and closing sales across various industries.
Proven ability to resolve customer issues efficiently and build lasting client relationships.
Skilled in managing client databases, automations, and executing targeted marketing campaigns.
Experienced in credit review, risk assessment, and payment strategy formulation across multiple markets.
Solera Inc, Omnitracs
Responsible for online Marketing, prospecting, client acquisition, database management and contract fulfillment.. Managed compliance monitors, team sales pipeline and processes.. Lead generation as done through website data crawlers and traditional marketing.. Time management and efficiency strategies were key to my success within the company.
TechMahindra, Verizon Wireless
Responsible for first contact resolution.. Handled a variety of customer inquiries simultaneously including account management, billing, sales and tech support.. Comfortable with managing several different programs and procedures without fail.. Capable of working in a fast paced environment with little supervision or monitoring.
Century 21 Americana, Nora Aguirre´s Team
Client Acquisitions Specialist; main responsibilities included lead management, database management, contract fulfillment, campaign management, system automations and supervision.. Inhouse Sales Operations Specialist(B2B); main responsibility was to prospect for Loan Offices in the area with the best deals and basically sale our leads to them so we can move them to our closing team.
American Express Bank Services
High School
College
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Strong communicator capable of handling high-volume calls and collaborating with diverse teams.
Responsible for credit review, credit increments and credit risk.. Performed analysis to determine credit increments along with payment strategies.. Worked with five different markets, Argentina, Spain, USA, Caribbean Islands, and Mexico.
MobiApp
Responsible for first contact with prospects, pre-qualifying, setting up appointments and closing sales.. Made at least 60 cold calls a day, setting up five appointments and following up on previous appointments.
TeleTech, Dish Campaign
Responsible for handling accounts, billing, and technical support.. Handled an average of one hundred calls a day, received daily feedback on performance and had four hours of training a week.
Jack in the Box
Responsible for customer service, inventory, schedules, food quality, food safety and payroll.. Capable of maintaining a calm, positive attitude in a fast-paced environment while serving quality customer service.
