Divine - Customer Service Representative with Extensive Call Center Experience

Provided customer support through inbound calls, ensuring customer satisfaction and issue resolution.

Communicated effectively in English, facilitating clear interactions with clients and team members.

Demonstrates ability to work efficiently from a remote location with necessary tools and internet connectivity.

Has access to reliable internet and necessary technology for remote call center activities.

Provide virtual assistant and operations support for an international photography business based in Canada., Handle client inquiries, email communication, consultation follow-ups, and appointment coordination., Support email marketing campaigns, client communication workflows, and business record keeping using Sprout Studio., Assist with social media management, content scheduling, audience engagement, and promotional campaign support., Maintain organized client records and collaborate remotely with the business owner to improve workflow efficiency.

Support hospitality operations and customer service coordination for serviced apartments., Handle apartment bookings, guest inquiries, follow-up communication, and client service support., Coordinate apartment monitoring, maintenance communication, and operational support activities., Manage social media activities, content posting, promotional support, and online brand visibility., Collaborate with team members to improve service efficiency and guest satisfaction.

Provided administrative and operational support to the Managing Director of a serviced apartment business., Managed customer inquiries, scheduling, business communication, client follow-ups, and booking support., Maintained professional communication with clients and stakeholders in a fast-paced operating environment., Supported day-to-day business operations and contributed to customer satisfaction.