Diego - Collections Specialist with 5+ years in account recovery and client service

Provided tailored solutions and support to clients and residents across roles.

Utilized negotiation techniques to recover accounts and facilitate communication.

Tracked active loads, managed paperwork, and sold freight to clients ensuring operational efficiency.

Maintained financial records, processed insurance data, and updated information accurately.

bring on as many current accounts as possible, keeping the best quality and service with the clients, find out their necessities with an analytical approach and negotiation strategies, recover the accounts to a healthy portfolio.

tracking and monitoring the active-live loads, sell loads to different truckloads companies, manage the paperwork after the delivery, active communications with the truck drivers or dispatcher, find out the best routes to get the best profit possible.

match info from the insurance policies with the info in system, fill the missing info, update the new one.

managing government procedures, liaising with various government agencies, providing direct support to resident homeowners, overseeing the collection of delinquent property fees, conflict negotiation and resolution, financial record keeping, income and expense tracking, bank reconciliations.