Diego - Customer Support Specialist with 3+ years in tech and retail

Xalapa de Enríquez, Veracruz, MexicoRemoteen

Resolved complex account and service issues at AT&T, maintaining high customer satisfaction.

Provided personalized support to clients as Car Sales Consultant, enhancing sales and customer experience.

Contact via CazVid

Published on CazVidOpen to remote

Summary

Experienced in resolving customer concerns across telecom, retail, and technical environments.

Key Achievements

Configured hardware and software for new workstations, supporting end-user technical needs.

Skills

Customer ServiceAvanzado

Delivered friendly, knowledgeable support to resolve customer issues and improve satisfaction.

Technical SupportIntermedio

Assisted end-users with troubleshooting, hardware, and software configuration.

SalesIntermedio

Engaged customers in personal sales efforts, tracking down merchandise and enhancing store interactions.

Problem SolvingIntermedio

Addressed and resolved various customer and technical issues efficiently.

Languages

EnglishSpanish

Experience

Customer Advocate

ATT

Jan 2019 - Oct 2020

Researched and resolved account and service problems with friendly, knowledgeable support., Supported call center associates by taking one escalated calls, handling complex concerns and achieving customer satisfaction targets.

Car Sales Consultant

Intugo

Jan 2018 - Jan 2019

Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction., Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.

Tech Support

T-tech

Jan 2017 - Aug 2018

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks., Configured hardware, devices and software to setup workstations for employees.