Diana - Data Analyst with 3 years of experience in the finance sector

Utilized statistical tools and techniques to interpret complex datasets and support business decisions.

Wrote and optimized queries to extract and manipulate large datasets for analysis.

Created comprehensive spreadsheets and dashboards to monitor key financial metrics.

Developed visual reports and dashboards to communicate findings clearly to stakeholders.

English customer service agent for high-profile banking account Goldman Sachs Bank, Hands-on experience with CRM and chat platforms in a secure remote environment, Development of communication and adaptability skills under strict confidentiality protocols

Supervision of daily operations and customer service in a fast-paced sales environment, Creation and scheduling of social media content to increase visibility and engagement, Management of inventory, sales, and supplier relationships, Provided personalized service and promotions adapted to market trends

Maintained kitchen efficiency and food safety standards, Coordinated team tasks under pressure during peak hours

Management of payments and billing, Face to Face sales support and inquiry resolution, Development of customer communication skills

Issuing and processing invoices, recording financial transactions, and reconciling bank and ledger accounts, Managing collections and payments, supporting financial report preparation, and filing accounting documents