Andres - Customer Service & Health Insurance Specialist with 5+ years in Medical & Insurance

Medellín, Antioquia, Colombiaen

Promoted from agent to trainer at Blackstone Medical Services, leading onboarding and process education for new staff.

Handled complex medical documentation and insurance authorizations, improving case resolution efficiency.

Published on CazVidVideo interview available

Summary

Dedicated professional with over 5 years in medical insurance, customer support, and training. Proven ability to handle complex cases, optimize processes, and lead team development in a bilingual environment.

Video Resume

Key Achievements

Optimized call times and achieved monthly objectives consistently in a high-volume health insurance environment.

Skills

Customer ServiceAdvanced

Provided bilingual customer support and technical assistance in medical insurance contexts, consistently resolving complex issues.

Health Insurance AuthorizationExpert

Specialized in U.S. health insurance policies, including HMO, PPO, and Medicare, managing authorizations effectively.

Training & MentoringAdvanced

Led training initiatives for new agents, developing process documentation and mentoring team members.

Data & Web Systems ManagementIntermediate

Managed medical data and web platforms with AI tools, ensuring data accuracy and system efficiency.

Experience

PATIENT CONCIERGE REPRESENTATIVE BILINGUAL AGENT / SALES REP / AUTHS REP / TRAINER

BLACKSTONE MEDICAL SERVICES

December 2021 - October 2023

English-language phone sales advisor with policy closing, Specialist in US medical coverage authorization, Promoted to trainer - Training of new agents on processes and products, Expert handling of American health insurance (HMO, PPO, Medicare), Optimization of call times and achievement of monthly...