David - Data Analyst with 5+ years in Financial Services and Data Science

Applied statistical methods to interpret complex datasets, supported strategic decisions.

Utilized Python for data cleaning, analysis, and automation of reporting tasks in various projects.

Created interactive dashboards and visual reports using tools like Tableau and Power BI.

Built financial models to forecast trends and support investment strategies.

Oversaw delivery routes, ensuring timely completion and optimizing schedules., Acted as a key liaison with drivers and customers to guarantee accuracy, efficiency, and high service quality., Provided active support as a Dispatch Agent for Lowe’s Home Store, Crate & Barrel and Ashley Furniture., Composed professional emails and reports to ensure clear communication, while leveraging Salesforce, ClickUp, and Excel for route management, task tracking, and data analysis., Handled inbound and outbound calls to resolve delivery issues and address customer inquiries.

Provided customer service and backoffice support as a Bilingual Agent for Sanitas Medical line., Processed medical documents and guided customers through in-app access to their medical summary and appointments information., Managed insurance information and appointment scheduling via eCW, emails, and phone, ensuring clear communication and customer satisfaction., Assisted as a traffic analyst managing agents' inbound and outbound calls and availability.