Experienced in high-volume client support, CRM documentation, and appointment scheduling. Skilled in problem solving, communication, and organization, supporting sales and post-sale workflows efficiently.
Provided customer support, resolving inquiries and managing cases using CRM tools.
Maintained lead and appointment data using Salesforce and other platforms to support sales processes.
Effectively communicated with clients and internal teams in support and appointment setting roles.
Managed multiple client cases and scheduled appointments efficiently under high-volume conditions.
Teleperformance
Provided customer support in high-volume, multi-channel environments., Managed and resolved customer cases efficiently., Documented and tracked cases using Salesforce CRM., Supported e-commerce and post-sale processes.
Lunar Hub
Managed communication with leads to qualify prospects and identify sales opportunities., Scheduled appointments between potential clients and the sales department., Conducted follow-up outreach to increase engagement and conversion rates., Maintained detailed lead and appointment data using CRM...
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