Experienced call center agent specialized in customer support, sales, retention, and billing since 2016. Adept at managing diverse customer needs and supporting high-volume operations.
Leveraged communication skills to resolve customer issues and enhance satisfaction.
Conducted sales and retention calls, maintaining client relationships and achieving targets.
Managed collection accounts and billing inquiries with attention to detail and accuracy.
Provided technical assistance related to products and services in a call center setting.
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Effectively communicated complex information to diverse customer bases remotely.
