Bilingual administrative professional with over 5 years of experience in office management, logistics, recruitment, and customer service, adept at streamlining operations and enhancing communication.
Extensive experience in managing emails, calendars, reports, and client communications.
Skilled in updating systems, analyzing data, and preparing performance reports.
Handled customer inquiries and maintained professional communication across multiple channels.
Managed recruitment processes, HR documentation, and ensured policy compliance.
Leangroup Solutions
Supervised yard operations and live camera monitoring., Managed internal systems and validated real-time data., Delivered weekly reports and communicated with clients., Updated systems regularly and handled corporate email tasks.
HP Service – Americas BPS
Acted as Big Deal Manager for coordination of international accounts., Scheduled virtual meetings, created business reports, and analyzed data., Addressed payroll-related inquiries and maintained client records., Supported onboarding and coordinated internal communication.
Manpower Group
Managed full-cycle recruitment and hiring processes., Reported to the Director of Operations and assisted in project support., Organized HR documentation and maintained digital files., Ensured compliance with company hiring policies.
UPS Global Business
Processed reimbursement requests following contracts and regulations., Supported administrative processes and verified data accuracy.
Systems Technology
High School Diploma
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Proficient in Microsoft Office, Google Workspace, CRM tools, and project management platforms.
Teleperformance (Walmar[link hidden] / Copa Airlines)
Assisted customers via phone and chat support., Resolved inquiries using campaign-specific CRM tools., Handled both internal and external communications professionally.
